Last updated: August 2026
Everything sold by LicenseRetail is delivered digitally. Nothing is posted, couriered or shipped physically, and no shipping charge is applied to any order.
Delivery Method
All products are delivered to the email address supplied at checkout. Depending on the product, you will receive a licence key with activation instructions, a download link, or the credentials needed to access a subscription account.
No physical box, disc, printed manual or packaging is dispatched. Where a product page refers to a “CD/DVD version”, this describes the licence edition being sold; the licence itself is still delivered electronically unless the product page expressly states otherwise.
Delivery Time
Orders are normally delivered automatically within 30 minutes of payment being confirmed. The large majority arrive within a few minutes.
A small number of orders are held for manual review, usually where our payment provider flags a transaction for verification. If your order is held, we will contact you at the email address used at checkout. Reviews are carried out during our support hours, shown below.
If Your Order Has Not Arrived
If you have not received your order, please take these steps in order:
- Check the spam, junk and promotions folders of the email address you used at checkout.
- Search your inbox for “LicenseRetail” or for the order number in your confirmation.
- Confirm the email address on your order was entered correctly.
- If the order still has not arrived 30 minutes after payment, contact us using the details below and we will resend it immediately.
Non-delivery is always resolved. If we cannot deliver your order, you will receive a full refund under our Refund & Replacement Policy.
Delivery Address and Order Details
Because delivery is electronic, the email address on your order is the only delivery detail that matters. Please check it carefully before completing checkout. If you notice an error after ordering, contact us straight away and we will correct it before delivery where possible.
Regional Availability
Some licences are valid only in specific countries or regions. Where a regional restriction applies, it is stated on the product page. Please confirm that a product is suitable for your region before ordering, as a correctly supplied regional licence is not grounds for a refund once delivered.
Installation and Activation Support
Activation guidance is included with every delivery. If you need assistance installing or activating your licence, contact our support team during the hours below and we will help you through it.
Contact Us
Keyzai LLC (trading as LicenseRetail)
1942 Broadway St., STE 314C, Boulder, CO 80302, United States
Colorado Secretary of State ID: 20241650116
Email: [email protected]
WhatsApp: +1 662 812 4750
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (US Mountain Time), excluding public holidays